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Product Inforfmation:
From years of experience we have found that by far the best strategy for solving most health and behavioural problems is to firstly address the horse's diet, follow our recommendations for at least 1-2 months, then see what problems you have left. In an astonishing number of cases this is all you need to do! Following the Gotcha Equine Feed Plan will help eliminate digestive flora problems, mineral imbalances, myco-toxin overload and correct the natural buffering system, thereby ensuring your horse has a long, healthy and productive future.
Start with the bare essentials: Gotcha Equine On Grass Vit & Min Suitable for horses: over 24 months of age, horses at rest/retired up to moderate work, mares up to 9mths pregnant and stallions.
If grazing high oxalate grasses (such as kikuya/buffel/setaria) or there is a high demand of calcium (such as heavy/very heavy work/ lactating mares and growing horses 0-24 months) use Gotcha Equine Oxalate/High Demand Vit & Min instead of On Grass Vit & Min.
These superior blends of both macro and trace minerals include a large proportion in their chelated form with the correct ratio to supply horses in work, giving you peace of mind knowing with the Gotcha Equine Feed Plan they are getting everything they need. Please note no additional calcium or lucerne is required with either of Gotcha Equine Vit & Min products.
Sometimes there are 'times of need' in which case we would recommend one or a combination of Mag Max, De-Tox and/or In Health:
- When grass has a growth spurt,
- When conditions cause fungi to produce myco-toxins,
- Digestive upset,
- When your horse comes under stress (events and competitions, moved to a new environment, when the horse dentist is coming or when it's race day).
For more information on which products best suit your particular needs, please read 'More Information', look up the Health Checklist or/and contact us.
Payment processing, postage & freight, return policies & procedures:
All prices in Australian Dollars (AUD) and include GST (10%). Please note, prices are subject to change without notice. Gotcha Equine complies with the Payment Card Industry Data Security Standard (PCI DSS) requirements through the National Australia Bank (NAB) transact payment gateway. When you use the NAB transact payment gateway, the NAB holds customer card details. Gotcha Equine does not store, process or transmit cardholder data. Gotcha Advertising Pty Ltd trading as Gotcha Equine owns and operates this website. For your safety and privacy our charge on your financial statement will appear as "Gotcha Equine".
Product postage and freight charges.
Gotcha Equine ships stocked products via receipted post within Australia only. This ensures that your delivery arrives safely as the location of the parcel can always be tracked. Gotcha Equine makes every effort to dispatch your product/s by COB the following day (Monday through Friday, excluding public holidays) unless you are notified otherwise. Please note, postage is not included in product pricing and is calculated at checkout.
Orders will be delivered in four to seven working days from date of dispatch, unless you are notified otherwise. Please note that some remote locations may take up to ten working days. During peak trading times, for example December, most Australian orders will be delivered within six to ten working days. Please contact us if your order does not arrive within two weeks.
Product Availability.
Gotcha Equine makes every effort to dispatch your product/s by COB the following day (Monday through Friday, excluding public holidays), meaning that items ship as soon as they are available. Although Gotcha Equine makes every effort to dispatch your order within this time frame, dates may change due to changes in supply. If your dispatch date changes, Gotcha Equine will contact you via email and provide a revised shipping estimate.
Cancellations.
All orders are automatically processed via a secure, merchant banking facility and processed for shipment as soon as they are placed. During this process we incur irreversible fees. We understand that after an approved purchase order there may be a legitimate reason to cancel one or more products of an approved purchase order or the entire order itself. The authorised procedures for cancelling a purchase order are listed below:
- If your product(s) has not been shipped, a 10% cancellation fee is payable.
- If the product(s) has been shipped, cancellation is disallowed. In this case, please follow our return policies and procedures. The cancellation will have to be treated as a return with all applicable fees*.
- Orders which are refused at delivery will be charged all of the applicable fees listed above including restocking, cancellation and other applicable fees.
* All returns are subject to Gotcha Equine's return policy and may be subject to a nominal restocking charge.
Returns and refunds.
Unfortunately and without exception, Gotcha Equine cannot accept any returns on opened products. Should you be less than happy with your order, please return it within fourteen days of purchase, unopened and with your original receipt. We will be happy to refund your purchase or send a replacement product. All refunds are credited to the original pay method (no cash refunds).
Please return your products via an insured and prepaid method (we recommend receipted post by Australia Post). Include your packing slip (or invoice number) and please let us know the reason for return. Shipping and handling fees are not refundable on returns.
Revisions to terms.
Please note, Gotcha Equine may at any time and without notice revise these terms and conditions. You are bound by any such revisions and should therefore periodically visit this web page to review our current terms and conditions.
View Gotcha Equine's privacy statement.